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Questions for Jana

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Contact Support

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If you need immediate assistance please go to our website at and click on the chat bubble.


If you need immediate assistance please go to our website and click the blue chat bubble or email

Our Chat Support is available from 8am MT to 12am MT M-F, Sat & Sun 8am MT – 3pm MT by going to our website at and clicking on the blue chat bubble. Or email or for assistance.

You can go to to view the return policy. You have 30 days from the date received to postmark the Cooch Ball for return. You also must follow the directions on the page at the link above in order to receive your refund less shipping charges.

If you accidentally ordered two balls, please email support at or go to our chat support on the bottom right corner.

To reset your password go to and do a lost password, put in your email address, and then wait for a password reset email to arrive in your inbox, make sure to check your spam or junk folders, then in the email there is a link that will take you to a page to reset your password.

The pin can be found by pulling up the pump handle, it is hollow, and then turn it around and you will see the pin hidden there.

The ball should be placed more over the vaginal opening.  It may or may not be near your anus depending on your body.  Think of it being in between your pubic bones and your anus.  You really cannot get it wrong, that is the great news. The ball is designed to impact the entire region.  

After you have had a chance to watch the videos in the Cooch Confident System course to get familiar with filling up your Cooch Ball and how to sit on it, we suggest that you start sitting on your couch or mattress for the first week or so. This is so that you can ensure that you are supported in a safe way when you first are learning about how the Cooch Ball interacts with your body. Do not feel that you need to stay on for the whole 3 minutes, even 15-20 seconds to start is lots. You may feel a slight or an intense ‘ouch factor’ when you sit on your Cooch Ball. As long as you allow your breath to flow freely stay on the ball, if you notice your breath is challenged or you are holding your breath, it is time to come off.

We cannot say with certainty as each body and each woman and each pelvic floor and how consistent their practice is varies. The Cooch Ball experience is customized because we are dealing with the body and the body will respond differently. If you are experiencing pelvic floor dysfunction think of the days, months and years that developed over, we cannot undo that in an instant this is why Jana’s encourages her clients to focus on the process, being consistent each and every day for 3 minutes and the outcomes will follow.

Individual results will vary depending on where your body was at when you started your Cooch Ball journey. We have had women experience improved function after a few weeks, for others it could take much longer. 

One way to know that the health of your pelvic floor tissues is improving is the ‘ouch factor’ that most clients experience when you sit on your Cooch Ball will start to become easier to manage. This will happen when the amount of oxygen-rich, nutrient-rich blood to the area has increased. 

We hope that this gives you the info you were looking for. We highly recommend spending time with the videos in your Create Your Pelvic Floor Upgrade course so that you can refine your diaphragmatic breathing which is key to your Cooch Ball experience. 

First of all, we want to acknowledge that each woman’s starting point is personal. So this answer is not a one-size-fits-all!

There are 4 grades of prolapse spanning from Grade 1 (the early stages) to Grade 4 (one or more of the pelvic organs has descended outside of the body).

We have had clients diagnosed with Grade 1 and 2 improve to once again having a fully functional pelvic floor with no prolapse.  Grade 3 and 4 prolapses cannot be fixed with the Cooch Ball alone, yet we have many clients in our community in this situation and love their Cooch Ball because it has slowed their progress of further prolapse and has helped improve other aspects of their body like decreasing constipation, warming their cold, tingly feet, decreasing back pain and hip tighness. 

We are HUGE supporters of pelvic floor physiotherapy and suggest finding someone in your area who has special training in this form of treatment.